Privacy Policy

We collect information in the following ways:

Information you provide directly

• Full name and contact details (phone number, email address)
• Booking details — tour date, number of people, transport preference
• Enquiry messages submitted via our contact form

Information collected automatically

• Browser type, device information, and IP address
• Pages visited and time spent on the website
• Referring website or link

We use the information we collect to:

• Process and confirm tour bookings
• Contact you regarding your booking or enquiry
• Send booking confirmations and relevant updates via phone, WhatsApp, or email
• Improve our website and services
• Respond to customer support requests
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service partners: Local guides, boat operators, and transport providers who need your booking details to deliver the service.
• Legal requirements: When required to comply with applicable laws, court orders, or government requests.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for a period of 3 years for accounting and dispute resolution purposes. You may request deletion of your data at any time by contacting us.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

Our website embeds maps from OpenStreetMap (openstreetmap.org), which is an open-source mapping project. When you interact with these maps, your browser may send data to OpenStreetMap servers in accordance with their own privacy policy. We are not responsible for the privacy practices of third-party services.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information about a child, please contact us immediately and we will take steps to delete it.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us using the details below.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us: