Terms of Service

Gour Dham Nabadwip offers guided spiritual tour packages in Nabadwip Dham, West Bengal, India, including:

• Guided temple darsan (visit) tours
• Boat rides on the Jalangi River
• Toto (electric auto) transport within Nabadwip
• Combined tour packages (temple + river)
• Lodge and accommodation referrals

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

Making a booking

Bookings can be made through our website, by phone, or via WhatsApp. A booking is confirmed only upon our explicit confirmation (via call, message, or email).

Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice; however, confirmed bookings will be honoured at the agreed price.

Payment

Payment terms (advance, full payment, or on-arrival) will be communicated at the time of booking confirmation. Online payments are accepted through our PCI-DSS compliant payment gateway, Razorpay, which supports debit and credit cards, UPI, net-banking and popular wallets. Cash payments on arrival may also be accepted for select services at our discretion.

All transactions are processed in Indian Rupees (INR). Card and bank details are never stored on our servers — they are handled directly by the payment gateway.

Cancellation slabs, refund timelines and the process for requesting a refund are set out in detail in our Refund & Cancellation Policy, which forms part of these Terms.

Booking confirmations, vouchers and itineraries are delivered digitally; the actual tour, boat ride or vehicle service is delivered at our designated meeting point in Nabadwip. Full details are in our Shipping & Delivery Policy.

As a customer, you agree to:

• Provide accurate personal and booking information
• Arrive at the designated meeting point on time
• Follow all instructions given by our guides and operators
• Dress appropriately and respectfully when visiting temples (covered shoulders and legs required at most temples)
• Treat our staff, guides, and fellow pilgrims with respect
• Not engage in any activity that may damage religious property or disrupt worship

Safety

We take safety seriously. All our boat operators are experienced and our vehicles are maintained to appropriate standards. Life jackets are available on all river trips and must be worn when instructed.

Health conditions

Please inform us at the time of booking of any medical conditions, disabilities, or dietary requirements that may affect your participation. We will make reasonable efforts to accommodate your needs.

Limitation of liability

While we take every precaution to ensure your safety, Gour Dham Nabadwip shall not be liable for any personal injury, loss, theft, or damage to property that occurs during a tour, except where caused by our proven negligence. We strongly recommend obtaining personal travel insurance.

All content on this website — including text, photographs, graphics, and logos — is the property of Gour Dham Nabadwip or its licensors and is protected by applicable copyright laws. You may not reproduce, distribute, or use our content for commercial purposes without our written permission.

Our website may contain links to third-party websites (such as OpenStreetMap). These are provided for convenience only. We have no control over the content or practices of third-party sites and are not responsible for them.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised “Last updated” date. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Nadia, West Bengal, India.

If you have any questions about these Terms, please contact us at our registered office: