Refund & Cancellation Policy

To cancel a confirmed booking, you must contact us through one of the following channels and quote your booking ID and registered phone number:

• Email: gourdhamnabadwip@gmail.com
• Phone / WhatsApp: +91 7699738819
• Office hours: 9:00 AM – 9:00 PM IST, all days

A cancellation request is treated as received only when we acknowledge it in writing (email or WhatsApp). The time and date of our acknowledgement is used to determine the applicable refund slab.

For darsan tours, boat rides and vehicle hire (toto / car / tempo) the following slabs apply, calculated against the scheduled tour start time:

Payment gateway charges, if any, are non-refundable and may be deducted from the refund amount.

Lodge bookings are subject to the policy of the partner lodge. Unless a lodge specifies otherwise at the time of booking, the following defaults apply:

• More than 7 days before check-in: 100% refund of advance.
• 3 – 7 days before check-in: 50% refund of advance.
• Less than 3 days before check-in or no-show: no refund.
• Early check-out is treated as a used reservation; no partial refund is issued.

Peak-season (Dol Yatra, Janmastami, Gaur Purnima) bookings may follow stricter terms, which will be disclosed in writing before payment is collected.

In rare circumstances we may have to cancel or reschedule a confirmed booking — for example due to extreme weather, river conditions, public emergencies, government restrictions, religious events or any other event beyond our reasonable control (force majeure).

In such cases you may choose either of the following:

• A full refund of all amounts paid, including any payment gateway charges.
• Reschedule the booking to a mutually convenient date at no extra charge.

We are not liable for any consequential losses (such as third-party travel, food, or accommodation costs) arising from such cancellations.

One free reschedule is permitted if requested at least 48 hours before the scheduled tour start time, subject to availability. Subsequent reschedules, or any reschedule requested within 48 hours, are treated as a cancellation under Section 2.

• Approved refunds are processed to the original payment method (UPI, card, net-banking or wallet) used at the time of booking.
• Refunds are initiated within 3 working days from approval. Once initiated, the amount typically reflects in your account within 5 – 10 working days, depending on your bank and payment provider.
• For cash or on-arrival payments, refunds are made via UPI / bank transfer to an account in the name of the booking holder.
• Convenience fees, gateway charges, and any taxes paid to government authorities are non-refundable.
• You will receive a written confirmation (email or WhatsApp) once the refund has been initiated, along with the refund reference number.

• No-shows or partially completed tours.
• Add-on items already consumed (food, prasad, donations made to temples).
• Customised or special-event packages explicitly marked as non-refundable.
• Bookings cancelled because of the customer's failure to comply with temple dress code, safety instructions or applicable laws.

If you believe a charge is incorrect or have not received the service you paid for, please contact us first using the details in Section 1. Most issues can be resolved within 48 hours.

Initiating a chargeback through your bank or card provider without first reaching out to us may delay resolution. In case of a chargeback, we reserve the right to share all relevant booking, communication and service-delivery records with the payment gateway and the issuing bank.

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. The policy in effect at the time of your booking is the policy that applies to that booking.

For any cancellation, refund or billing query please contact our registered office: